Cornerstone OnDemand’s Extended Enterprise Platform Helps Grass Valley Enable Customers and Grow Revenues
Using Cornerstone’s software to create a self-service, online training resource for global customers and resellers allows the broadcast technology vendor to turn training into a revenue channel
SANTA MONICA, Calif. – April 28, 2011 – Learning and talent management software provider Cornerstone OnDemand (NASDAQ: CSOD) announced today that Grass Valley™, a global provider of broadcast technology and professional services, is using the Cornerstone Extended Enterprise platform to provide its global customers and resellers with a self-service, online training resource. Blending instructor-led classroom training with e-learning course options has allowed Grass Valley to improve the quality and efficiency of the program, as well as reduce training costs. An expanded library of instructional content also has helped to boost the company’s training revenue.
Helping customers maximize their investment in Grass Valley’s products with value-added training was a natural progression for the company in providing outstanding service and product support.
“Companies commonly cite training as a significant factor in deciding whether to purchase our technology solutions,” said Tim Ordaz, senior director of marketing for Grass Valley, a Cornerstone OnDemand client since 2008. “Cornerstone’s software allowed us to create an online resource similar to top-ecommerce sites, where our users can easily register for or purchase a wide variety of courses at their convenience. Now, training has become a revenue channel for Grass Valley, and the platform essentially pays for itself.”
Grass Valley’s cameras, production switchers, video servers and other products are the choice for many of the largest broadcast networks and production/post-production facilities around the globe. In the past, the company provided manual training to teach customers and partners how to operate and maintain its product offerings. But with a growing global user base, an expanding set of product offerings and increasingly complex training requirements, Grass Valley was challenged with how best to scale its training program. Cornerstone’s easily configurable, SaaS-based solution allowed the company to create Grass Valley University, which enables Grass Valley to manage classroom training, easily upload custom content, and monitor and report on customer access, all through one centralized system.
“Using learning technology to actively engage and enable extended client networks can help companies drive brand loyalty and encourage repeat sales,” said Charles Coy, director of product marketing for Cornerstone OnDemand. “It also creates an opportunity for organizations to establish customer training as a new profit center. Research shows that companies that implement training as a revenue channel find it to be a profitable line of business, with 35 to 50 percent typical margins.”1
To read more about Grass Valley’s use of Cornerstone’s learning and talent management software, including how they’re using the system to facilitate internal employee training, download the case study at http://www.cornerstoneondemand.com/extended-enterprise-case-study-grass-valley.
To read more about the value of technology for engaging extended client and partner networks, download Cornerstone’s white paper, “The Extended Enterprise: Using New Technologies to Extend Your Network, Enable Collaboration and Drive Revenue,” at http://www.cornerstoneondemand.com/extended-enterprise-using-new-technologies-extend-your-network-enable-collaboration-and-drive-revenu.
For more information about Cornerstone OnDemand, visit www.cornerstoneondemand.com. To follow Cornerstone OnDemand on Twitter, go to http://twitter.com/cornerstoneinc. To read Cornerstone OnDemand’s talent management blog, visit http://www.cornerstoneondemand.com/blog.
About Grass Valley
With a rich history serving the broadcast and professional video industries, the Grass Valley name is synonymous with innovation, leadership, and performance. With a full range of products and services supporting many of the world's most high-profile television events, Grass Valley offers the most comprehensive portfolio of flexible and cost-effective digital technologies and systems available. Customers deploying Grass Valley solutions include most of the world's leading broadcast and teleproduction facilities, independent video professionals, as well as emerging content creators and distributors providing broadband, telecommunications, and transmission services. When you’re watching news, sports, or entertainment programming, whether on a TV, the Web, or a mobile phone, you’re watching Grass Valley at work.
For information about Grass Valley products, please visit www.grassvalley.com.
About Cornerstone OnDemand
Cornerstone OnDemand is a leading global provider of a comprehensive learning and talent management solution delivered as software-as-a-service (SaaS). We enable organizations to meet the challenges they face in empowering their people and maximizing the productivity of their human capital. Our solution consists of five integrated platforms for learning management, enterprise social networking, performance management, succession planning and extended enterprise. Our clients use our solution to develop employees throughout their careers, engage all employees effectively, improve business execution, cultivate future leaders and integrate with their external networks of customers, vendors and distributors. We currently empower more than 4.9 million users across 164 countries and in 23 languages.
Cornerstone® and Cornerstone OnDemand® are registered trademarks of Cornerstone OnDemand Inc.
1. Next Century Media, Business Objects, SearchCRM.com.
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